Honest and understandable
Frequently asked questions about hiring a cleaning company in the Canton of Zug.
What does cleaning cost, when does a visit and what does handover guarantee mean? Here you will find the most important answers of our family business in one place.
Before the request
Clear answers prevent misunderstandings.
A cleaning company can only seriously offer if service, condition, access and appointment are described in an understandable manner. That is why we do not mention invented packages and do not promise work whose scope is still open.
The answers here explain our usual way of working. The written quote for the specific order always remains decisive.
Service and region
What work do we do?
For each service there is a separate page with scope, preparation and request path.
Where does KRIZANOVIC Reinigung work?
We work in all eleven municipalities of the Canton of Zug. We check adjacent municipalities according to service and deadline.
What cleaning services does KRIZANOVIC offer?
The offer includes residential and house cleaning, office and building cleaning, moving and end-of-tenancy cleaning, window and glass cleaning, construction and deep cleaning, stairwell cleaning and agreed specialist cleaning. Relocations and disposals can also be requested.
What is a regular cleaning?
The basic scope includes vacuum cleaning, soaking floors wet, dust wiping on all surfaces, the outside surfaces in the kitchen and bathrooms, as well as the vacuuming of upholstery. Further services can be supplemented on request if effort and price have been agreed in advance.
Are regular cleaning arrangements possible?
Yes, residential, office, building and stairwell cleaning can be planned recurring. Tasks, intervals, hours and access are recorded in advance.
Can I combine several services?
For example, relocation, clearance, window cleaning and end-of-tenancy cleaning can be planned together. Each agreed service is clearly listed in the quote.
Price and quote
How does an understandable price come about?
The price follows the specific order, not a general advertising statement.
How are normal home cleaningen charged?
Normal home cleaningen we bill in principle according to the previously agreed hourly effort. Material may be included as agreed or provided on site.
What information does an quote request require?
At least name, address and telephone number as well as service, location, desired appointment and the most important information about the property are required. Depending on the order, specific questions follow.
Is a visit always necessary?
No. For clearly describable works, complete information and photos are often sufficient. For larger, sensitive or difficult to estimate properties, a visit makes sense.
How soon will I receive feedback?
We usually review requests within the first 48 hours of contact. For a mandatory quote, all necessary information must be available.
Service delivery
What happens after the promise?
Relevant is the written agreed scope of services.
Is move-out cleaning the same as end-of-tenancy cleaning?
For us, both terms refer to the same service: the agreed cleaning before the apartment handover to the administration.
What does handover guarantee mean?
The handover guarantee applies to the cleaning work agreed in the quote until the apartment handover. If the property manager identifies an issue with the agreed cleaning work, we return to correct it.
What cleaning products are used?
We use suitable cleaning agents for the agreed surfaces. On express request, organic means or suitable means of customers are possible.
Who is my contact person?
Gordana coordinates the planning. Franjo creates quotes, assigns the work and is responsible for service delivery.
Reliability and access
Who comes, what happens in a failure and how are keys treated?
These questions appear particularly frequently in public experience reports. We regulate them before the first deployment.
Does a regular cleaning always bring the same person?
We ensure that responsibilities are as constant as possible. In case of holidays, illness or a necessary replanning, replacement staff can take over. Gordana coordinates the change, and the agreed cleaning plan remains the basis.
Is there a representation for holidays or illness?
Yes. KRIZANOVIC has capacity and replacement staff for holiday and outage agencies. We confirm the specific start, period and scope in writing.
Can I book KRIZANOVIC only as a holiday representative?
We can adopt an existing regular cleaning for a limited period of time. Thereafter, the order ends as agreed or is only renewed after a new agreement. More about holiday cover.
What happens to a key or alarm code?
Before the start, we record who passes the access, when it can be used and to whom it goes back. Alarm sequence and responsible contact person must also be clear. We only need the access information necessary for the job.
Do I have to be present during the cleaning?
No, if the access is previously clearly regulated. If desired, the first deployment can be started together so that rooms, materials and sensitive areas can be shown directly.
What do I need to say about pets or sensitive surfaces?
Please name pets, inaccessible areas and sensitive materials before the first appointment. In the case of unknown surfaces, we clarify the appropriate remedy before treating it.
Quality and accounting
How do we avoid forgotten tasks and surprising costs?
A clear cleanup plan is more helpful than a general commitment that simply everything is done.
How is it determined what is cleaned at each appointment?
We record basic tasks, changing priorities and periodic work in writing. If the agreed time is not enough for additional requests, we first clarify what has priority.
What is considered additional work?
Work outside the agreed plan is not automatically included. Depending on the order, this can include windows, cabinets inside, oven, heavy lime residues, deep cleaning or additional rooms. We discuss the effort before execution.
Can the bill be higher than discussed?
For normal cleanings, the agreed billing applies after hours. In the case of end-of-tenancy cleaning with handover guarantee, the previously agreed fixed price applies. Additional work is not tacitly supplemented.
What do I do if something has not been cleaned as agreed?
Report the affected room, the specific task and the appointment to Franjo as soon as possible. In this way, he can check the use and directly coordinate the appropriate correction.
What happens if during cleaning a damage or abnormality is noticed?
The incident should be documented immediately and reported to the responsible contact person. The way forward depends on the actual situation. We do not make a blanket commitment to this before the case is examined.
Who provides cleaning products and equipment?
This will be agreed before the start. We can bring material or use suitable means of customer. Organic cleaning agents are possible when specifically requested.
Do I hire the cleaner myself?
When you hire KRIZANOVIC Reinigung, you place the order with the company and receive the invoice from KRIZANOVIC. You do not hire our staff personally.
Something else open?
Describe us property, location and desired date.
We check what information is missing and contact us personally.
Request a quote